PRIVACY POLICY

Introduction

Vimana Private Jets Website Privacy Policy

Vimana Private Jets is committed to respecting your privacy and protecting your personal data (collectively referred to as “Vimana Private Jets”, “we”, “us” or “our” in this privacy policy). This privacy policy sets out how we collect, manage and process your personal data, including any data you may provide through this website or via any other means (such as over the telephone) when you enter into a contract with us or otherwise provide personal data to us.

Controller

Please see below the relevant contact details of the data controller/processor. If you are uncertain or have a general question regarding data protection, please use the contact details for the United Kingdom. We have appointed a data protection officer (DPO) for each country or region we store and process data. The DPO would be the individual who would be responsible for overseeing questions concerning this privacy policy.

United Kingdom of Great Britain and Northern Ireland (Controller)

Legal entity: Vimana Ltd
Company No: FC036595
Full name: Data Protection Officer
Email address: bookings@vimanaprivatejets.com
Postal address: Suite 200, 8 Shepherd Market, London, England, W1J 7JY.

Mauritius (Processor)

Legal entity: Vimana Ltd
Company No: C124692
Full name: Data Protection Officer
Email address: bookings@vimanaprivatejets.com
Postal address: Capital Manor, Cnr Sir Pierre Simonet & Sir Victor De La Faye, Floreal, Mauritius 74110.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 4th March 2024. For any significant changes in the way personal information is treated or to the policy, we will make it clear on the website or directly via email so that you can review said changes. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

The Data we collect about you

Personal data, or personal information, means any information from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity data includes your first name, maiden name, last name, username or similar identified, marital status, title, date of birth, gender, nationality and passport information.
Contact data includes billing address, residential address, email address and telephone numbers.
Financial data includes bank account and payment card details.
Transaction data includes details about payment to and from you and other details ofservices you have purchased from us.
Technical data includes internet protocol (IP) address, your browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage data includes information about how you use our website and services.

Sensitive data includes information such as details of allergies, medical conditions you havethat have been provided to us.This personal data may include information that you provide to us directly or through third parties or agents we work with, as well as information which we collect when you use our products or services. Your personal data is used to provide you with the best service in respect of:

Fulfilling your booking request and providing you with the required information for your travel arrangements with Vimana Private Jets. This will include sharing your personal data with relevant authorities, charter providers and other third parties in order to fulfil our obligations under any contract entered into between you and us for any provision of services.
To deal with the general enquiries.
For the purposes of accounting and billing, immigration and customs control, health andsafety, security and legal compliance.
To carry out obligations and/or enforce rights arising from any contracts entered between youand us.
To facilitate your service/travel arrangements including all relevant third-party providers,airport operators, customs and immigration authorities, agents or others service providers.
To carry out due diligence or other background checks to protect our rights, interests,property and safety of Vimana Private Jets, its clients and other relavent parties.
As part of our services, we may use your data for internal data analytics purposes. This may include aggregating and analysing data in order to better understand our clients’ needs and preferences and to improve our services to our clients. We will always obtain your consent to perform such activities where required by law.
For general marketing purposes if you have given consent to receive information about us, our services and our activities.

Please note in certain countries there is a requirement to give border control agencies and other public authorities access to booking and travel information and other personal data (including data obtained from official photo identification documents). Therefore, any information we hold about you and your travel arrangements may be disclosed to the customs, immigration and public authorities.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or services you have with us, but we will notify you if this is the case at the time.

Data Security & Storage

We are committed to ensuring your personal data is secure at all times. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. Your personal data will be stored and processed in our systems and may also be stored on and processed by systems of a third-party data processor(s) appointed by us. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Retention of Your Data

We retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for. This includes providing any requested services, or other requirements including legal, regulatory, tax, accounting or reporting. We review our retention periods for personal information on a regular basis. Please note we are legally required to hold specific information about our customers (including Contact, Identity, Financial and Transaction Data) to fulfil our statutory obligations for six years after they cease being customers for tax purposes. If we have collected your personal data for marketing, we will keep it from the date you give your consent to receive marketing from us until you withdraw your consent. You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing messages sent to you. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, services experience or other transactions.

Legal Basis for Processing Personal Information

We will normally collect personal information from you only when:

Responding to a booking form in order for us to contact you and effectively answer your query or request made through our website or online platforms.
Entering into a contract with you directly or for one of your clients.
To process and deliver our services including managing payments, fees, and chargesand to collect and/or recover money owed to us.
To administer and protect our business and this website (including troubleshooting, dataanalysis, testing, system maintenance, support, reporting and hosting of data).
Understanding how our website is being used and to be able to improve our user experience.
To make suggestions and recommendations to you about services that may be of interest toyou.If we collect and use your personal information for our legitimate interests (or those of any third party), this interest will normally be to operate our platform and communicate with you as necessary to provide our services to you.If you have any questions regarding the legal basis on which we collect your personal information, please contact our DPO.

Your Rights with Your Personal Data

The law gives you certain rights over the personal data we hold, these include:

Request access to your personal data.
Request amendments to any incorrect data.
Request deletion of your data if we no longer need it or do not have a legitimate reason toretain it.
Request restriction of processing of your personal data.

Right to withdraw consent where the use of your personal data is based on your consent.If you would like to exercise any of these rights, please contact our DPO.Links to Third Party WebsitesOur website and online services may include links to third party websites of our partner networks/third party websites. If you follow a link to any of these websites, please note they will have their own privacy notice and we recommend you review their policies. We do not accept any liability for third party privacy policies and procedures or any personal data that may be collected through these websites or services.

Cookies

To help us provide you with a positive and personalized experience while using our website we use cookies to help improve its functionality. Cookies are small text files containing information about your preferences and usage patterns, which allow the website to recognize you and provide a customized experience.

The types of cookies we use on our website are:

Necessary cookies essential for the proper functioning of our site
Analytical/performance cookies that allow us to analyse site usage and improve our site’sperformance

Functionality cookies that remember your preferences and settings, allowing increasedpersonalisationYou can control and manage cookies through your browser settings as most browsers allow you to disable or block cookies.We may update our cookie policy for changes in the use of cookies or other operational, legal or regulatory reasons. We would suggest you review this policy regularly to remain up to date with any changes.

Disclaimer

Please be aware that we make every effort to ensure our website, content, service or feature of the site will be accurate and up to date. All information provided on the site is subject to changes without notice.

How to Contact Us

Please contact us if you have any questions about this privacy policy or the personal data we hold about you, please contact our DPO at bookings@vimanaprivatejets.com